Last update: 01/08/2019
Last update: 01/08/2019
WHO ARE WE?
|Address||55 rue des Francs Bourgeois, 75004 Paris, France|
|DPO Contact||[email protected]|
Terms used to refer to the Company include “we”, “us” and “our”
THE PURPOSE OF THIS PRIVACY NOTICE
This Privacy Notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by us when you use our Website and our software, our mobile apps and services (the “Services”). Please read this Privacy Notice carefully to understand our views and practices regarding the personal data we collect and how we will treat it.
This privacy notice is a statement of our commitment to protect the rights and privacy of individuals in accordance with data protection legislation including where applicable the General Data Protection Regulation in Europe (“GDPR”).
We may update this Privacy Notice from time to time and will post any changes on the Website. You are advised to come back and read through it again, from time to time.
OUR ROLE AS DATA PROCESSOR
When we provide the Services we process personal data on behalf of other organisations who subscribe for the Services (referred to here as the “Subscriber”). References to Subscriber shall include, where relevant, those end users accessing the Services under the Subscriber’s name. The Subscriber controls the purpose and the means of any use made by us of the personal data provided to us.
OUR ROLE AS DATA CONTROLLER
We also act as a data controller for the purposes of the GDPR in relation to certain activities undertaken by us as part of the Services. We have set out below the relevant Services (the “Relevant Services”) where we act as data controllers and our legal basis for processing that information in accordance with the GDPR:
|Relevant Services||Legal Basis|
|Subscriber account management contact details||Contract – Subscription Agreement|
|Marketing||Consent of the data subject|
WHO DOES THIS PRIVACY NOTICE APPLY TO?
This Privacy Notice applies to any person whose personal data we process as part of the Relevant Services where we act in the role of data controller under the GDPR.
WHAT GENERAL DATA DO WE COLLECT?
We may collect general personal information as part of the Relevant Services (the “General Data”) including:
WHAT TECHNICAL DATA DO WE COLLECT?
We may collect the following technical data about users of the Relevant Services (the “Technical Data”) including:
technical information, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about visits to the Website or use of the Services, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website and the Services (including date and time log); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our Subscriber service number.
WHEN DO WE COLLECT IT?
WHAT DO WE DO WITH IT?
We will only use it to provide the Relevant Services and to provide you with information about the Relevant Services.
WE USE GENERAL DATA TO:
WE USE TECHNICAL DATA TO:
We do not provide your information to third parties for marketing purposes unless you have provided consent. In certain circumstances, we may disclose it to certain third parties as follows:
We will take all steps reasonably necessary to ensure that the information is treated securely in accordance with this Privacy Notice and the relevant law.
In particular, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we manage on behalf of Subscribers and the information we collect and manage on their behalf.
To protect the privacy and security of the Services, we will also take reasonable steps to verify your identity before granting access to information.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
European Registration Data processed by us, may be transferred to our Google cloud & Digital Ocean hosting centres in Europe. This relates to registration data only. Google Cloud & Digital Ocean participates in the EU-US and Swiss-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union member countries and Switzerland, respectively and this forms part of our data processing agreement with Google Cloud & Digital Ocean.
Cookies enable us to store information about your preferences and therefore customise the Website according to your individual interests. They are also used to monitor which parts of the Website are the most popular to its visitors. You are not obliged to accept cookies and you can amend your browser’s settings to prevent cookies being accepted by it. Please be aware that if you do disable cookies however, certain services on the Website will not be available to you and your use and enjoyment of them will be impaired. We use the following cookies:
|__hssc, _hssrc, _hstc, hupspotutk||Hubspot||Used by hubspot to track website users and collect data forms|
|_ga, _gid, _gat||Google Analytics||Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us to see how our Website is used. In doing so information about your use of our Website, including your IP address, may be transmitted to Google We use Google Analytics to determine the pages of the Website that are most frequently viewed|
|_||Customer.io||Customer.io is use to send you emails|
|ComplianceCookie||Quorum / Hubspot / WordPress||Tracks if the compliance has been displayed to a new website session|
|Intercom_uid||Intercom||Cookies set by intercom for its real time support chat system.|
THIRD PARTY WEBSITES
The Website and the Relevant Services may contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own Privacy Notices. We do not accept any responsibility or liability for these third party websites nor do we provide support for their services. Please undertake the appropriate due diligence before submitting any personal data to these websites.
ACCESS TO INFORMATION
You have the right to access information held about you. You have a right to have your information rectified or erased free of charge if it is inaccurate or no longer required for the purpose for which it was collected. Please contact us at [email protected] in relation to any such access requests and let us know what you would like us to do.
RETENTION OF INFORMATION
Our retention policy for personal data processed in relation to the Relevant Services is as follows:
|Subscriber account management contact details||For the duration of the contract and for a period of Sixty (60) days post termination|
|Marketing||For a period of 2 years or until consent is withdrawn whichever is earlier|
In certain cases we may retain information for longer than specified here if required under relevant laws. If you would like your information to be deleted, please contact [email protected]
HOW TO CONTACT US
We have appointed a Data Protection Officer. If you would like to contact our Data Protection Officer or find out about the information that we hold about you please contact us:
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Google reCaptcha Settings:
Vimeo and Youtube video embeds: